Refund and cancellation policy
This policy applies to paid programming consulting (project-based engineering, technical reviews, and implementation support) sold by AdvancePulse Software Consulting Co., Ltd., UBN 55367543, No. 23, Zhongshan Road, Hualien City, Hualien County, 970, Taiwan. Phone +886-3-0000-2219, email info@advancepulse.digital.
Proposed, pending business confirmation: Timeframes below follow common Taiwan distance-selling practice under the Consumer Protection Act (七日猶豫期) and typical consulting market norms. Confirm final wording with your accountant before advertising specific deadlines.
Cooling-off period for distance contracts
When you purchase consulting services remotely without face-to-face negotiation, you may withdraw within seven (7) calendar days of contract acceptance unless work has begun at your express request or deliverables are digital content already supplied with your consent.
Services already started
If you ask us to begin work during the cooling-off period, you acknowledge that fees for completed milestones may be non-refundable. Partial refunds, if any, are calculated from the statement of work.
Deposits and scheduling
Deposits reserve calendar capacity. Cancelling more than five (5) business days before a scheduled kickoff may qualify for a full deposit refund; later cancellations may forfeit the deposit to cover preparation time. Exact deposit rules appear in your proposal.
How to request a refund
Email info@advancepulse.digital with your name, contract date, and reason. We respond within ten (10) business days. Approved refunds are returned via the original payment method when feasible.
Non-refundable items
Third-party pass-through costs (cloud credits, licensed tools, paid API usage) already incurred on your behalf are non-refundable. Rush fees, if agreed in writing, are non-refundable once work starts.
Disputes
We aim to resolve concerns directly. You may also use consumer dispute mechanisms available in Taiwan where applicable.
Last updated: 26 October 2026.